Mountain Heavens Ella is committed to protecting your privacy and security of the data that you provide to us when you use our website http://www.mountainheavensella.com or when you contact our reservations team, or whenever else you pass on any information across to us via other mediums. We are aware of the responsibilities held by the company to adhere to data protection laws in order to protect your data and ensure it’s security. Mountain Heavens Ella offers a personalized service upon arrival at Mountain Heavens Ella and for this purpose, we require intimate knowledge of your preferences in order to provide a world class level of service.
The information we collect at the point of inquiry (via, including but not limited to, our website, telephone calls, skype, email, whatsapp) and process includes, but is not limited to your (and others who you are traveling with) name, contact details (including email addresses, phone numbers, postal addresses) and country of residence. In order to provide that extra level of personalization that we pride ourselves on, we also may require information including, but not limited to the following.
Full name, contact information, passport details, payment information, date of arrival and departure, dietary requirements, allergies, medical conditions, anniversaries, preferences in terms of travel, reviews, feedback and other relevant information to ensuring a holistic stay at Mountain Heavens Ella.
When you access and use the website, upon your permission, we may collect the following information
Log information : Use of the site, type of browser, pages viewed, IP address
Device information : Hardware model, OS and other relevant information about your device
Information collected by cookies : A variety of information is tracked by cookies in order to create a better experience on our site. In order to see more information regarding this in our cookies policy.
We collect this, by asking you for it (via, but not limited to, email, whatsapp, skype, phone, website submissions). Upon your permission, we also collect information by tracking how you use our website.
We do not share this information with third parties for marketing purposes. We may, on occasion share some of this information (with your permission), with our transport suppliers, excursion providers and other ancillary support and operation staff, in order to provide you with the best possible stay.